kp99 Privacy Policy
We respect your privacy. This policy explains exactly what data kp99 collects, why we collect it, how it is stored, and what rights you have as a player.
1. Introduction
This Privacy Policy ("Policy") describes how kp99 ("we", "our", or "us") collects, processes, stores, and protects the personal data of players and visitors who access the kp99 platform at https://kp99.today ("Platform"). This Policy applies to all users of the Platform, including registered account holders and visitors who browse without registering. It forms part of the kp99 Terms and Conditions and should be read alongside them.
By using the Platform, creating an account, or making a deposit, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately. We may update this Policy from time to time; the most current version will always be available at this URL.
2. Data We Collect
Identity and Contact Data
Full name, date of birth, residential address (city, district — such as Dhaka, Chittagong, Sylhet), national ID or passport number, and email address. This data is collected at registration and during identity verification (KYC).
Device and Technical Data
IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, time zone (Bangladesh Standard Time, UTC+6), and session timestamps. Collected automatically when you access the Platform.
Payment and Transaction Data
Mobile financial service account references (bKash, Nagad, Rocket, Upay — account numbers are masked and not stored in full), transaction amounts in Bangladeshi Taka (৳ BDT), deposit and withdrawal timestamps, and transaction reference IDs. Full payment credentials are never stored by kp99.
Behavioural and Usage Data
Pages visited on the Platform, games played, betting history, session duration, click patterns, and search terms entered within the Platform. This data is used to improve user experience and detect unusual activity patterns.
Cookies and Tracking Technologies
Session cookies (deleted when you close the browser), persistent cookies (stored for a defined period), and local storage values used to maintain login state, language preference, and personalised content settings. See Section 9 for full cookie details.
3. How We Use Your Data
kp99 uses the personal data we collect strictly for the purposes set out below. We do not use your data for any purpose that is incompatible with the reason it was collected. Your data is used to:
- Create and manage your kp99 account, verify your identity, and fulfil our obligations under responsible gaming policy.
- Process deposits and withdrawals via bKash, Nagad, Rocket, and other supported mobile financial services.
- Detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited activities.
- Provide personalised promotions, cricket betting offers (including BPL and IPL), and game recommendations based on your activity on the Platform.
- Respond to customer support requests, complaints, and formal disputes in a timely manner.
- Comply with applicable legal obligations, including anti-money-laundering requirements and any court or regulatory directions we receive.
We will not use your personal data for automated decision-making that produces legal or similarly significant effects on you without first obtaining your explicit consent, except where such processing is strictly required by law.
4. Legal Basis for Processing
kp99 processes personal data under one or more of the following legal bases depending on the nature of the processing activity:
Contractual Necessity
Processing your account registration data, payment details, and transaction records is necessary for kp99 to fulfil its contractual obligations to you as a player. Without this data, we cannot provide the Platform services.
Consent
Where we send you marketing communications, personalised promotions, or use non-essential cookies, we rely on your consent. You may withdraw consent at any time by contacting [email protected] or adjusting your browser cookie settings.
Legal Obligation
kp99 is required to process certain data to comply with anti-money-laundering obligations, fraud prevention requirements, and any applicable legal directions issued by courts or regulatory bodies.
Legitimate Interests
kp99 may process limited behavioural and technical data based on our legitimate interests in securing the Platform, improving our services, and detecting prohibited activity — provided those interests are not overridden by your privacy rights.
5. Sharing Your Data
kp99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share data only in the circumstances described below:
- Payment processors and mobile financial service operators (bKash, Nagad, Rocket, Upay) to the extent necessary to process your transactions.
- Certified game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) who supply the casino and sports products available on the Platform. These providers receive only the session and bet data necessary to operate their games.
- Identity verification and KYC service providers who assist kp99 in verifying the age and identity of players as required by responsible gaming obligations.
- Law enforcement agencies, courts, or regulatory bodies where disclosure is required by applicable law or a valid legal order directed at kp99.
All third parties with whom kp99 shares data are required under contract to process that data securely, to use it only for the specified purpose, and to maintain confidentiality. kp99 does not permit its service providers to use player data for their own independent purposes.
6. Data Retention
kp99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Account data (registration details, transaction records, KYC documents) is retained for a minimum of five years following account closure to satisfy anti-money-laundering record-keeping requirements.
Technical and behavioural data (session logs, IP address logs, device data) is typically retained for 12 months and then either anonymised or securely deleted. Marketing preference data is retained until you withdraw your consent. Once a data retention period expires, data is securely destroyed in a manner that makes recovery impossible.
7. Security of Your Data
kp99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. The Platform uses SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers. Access to player account data within our systems is restricted to authorised personnel only, on a need-to-know basis, and is subject to strict confidentiality obligations.
While we take all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, kp99 will notify affected players as promptly as is reasonably practicable. You are responsible for keeping your account password and login credentials confidential. If you suspect your account has been accessed without authorisation, please contact [email protected] immediately.
8. Your Data Rights
As a kp99 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with your registered account username and a clear description of your request. We will respond within a reasonable period.
Please note that some rights are subject to conditions and exemptions under applicable law. For example, the right to erasure does not apply where kp99 is required to retain your data to comply with a legal obligation (such as anti-money-laundering record-keeping). Where we are unable to fulfil a request, we will explain the reason clearly in writing.
9. Cookies and Tracking
kp99 uses cookies and similar technologies to operate the Platform, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device by a web server. Cookies do not give us access to your device beyond what they store, and they cannot execute code or transmit viruses.
Strictly Necessary Cookies
These cookies are essential for the Platform to function correctly. They maintain your login session, preserve your language preference (English or Bengali), and enable secure navigation between pages. These cookies cannot be disabled without making the Platform inoperable for you.
Analytical Cookies
kp99 uses internal analytics to understand how players navigate the Platform, which game categories are most popular, and how long users spend on key sections. This data is aggregated and anonymised — it does not identify individual players. We use this insight to improve the Platform layout and content.
Preference Cookies
These cookies remember choices you make on the Platform — such as your selected language, notification preferences, and display settings — so that you do not need to reconfigure them every time you visit. You can delete preference cookies through your browser settings at any time, though this will reset your saved preferences.
10. Children's Privacy
The kp99 Platform is strictly for adults aged 21 and above. kp99 does not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, that data will be deleted immediately and the associated account will be permanently closed. If you are a parent or guardian and believe a person under 21 in your care has registered a kp99 account, please contact us immediately at [email protected].
11. Third-Party Links
The kp99 Platform does not contain links to external third-party websites. All navigation on the Platform is internal. However, game interfaces powered by third-party providers (such as Pragmatic Play, Evolution Gaming, and others) may operate within iframes or separate environments governed by those providers' own privacy practices. kp99 is not responsible for the privacy practices of third-party game providers, and we encourage you to review their policies directly if you have concerns.
12. Changes to This Privacy Policy
kp99 reserves the right to update, amend, or replace this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes affecting how we use your personal data, we will where practicable notify registered players via email or an in-platform notification prior to the change taking effect.
Your continued use of the kp99 Platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with a revised Policy, you should cease use of the Platform and may request account closure by contacting [email protected].
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how kp99 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6).
Email: [email protected]
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